Refund and Returns Policy

Refund Policy for Puppy Adoptions at New Bern Puppy Love

At New Bern Puppy Love, we are dedicated to the satisfaction and well-being of our adopted puppy parents throughout the adoption process. We understand that circumstances may arise which require consideration of refunds or returns. Please familiarize yourself with our refund policy outlined below:

Nonrefundable Adoption Fees and Deposits:

All puppy adoption fees and deposits are nonrefundable. This policy helps us ensure the commitment and dedication of our adoptive parents to provide a loving home for our puppies.

Contacting Us:

In the event that adoptive parents wish to discuss a refund or return, we kindly request that they contact us immediately. Prompt communication allows us to address concerns and find the best possible solution for both the adoptive parents and the puppy.

Returning a Puppy:

If, for any reason, adoptive parents need to return a puppy after adoption, they must notify us within the specified timeframe outlined in our adoption agreement. Returning a puppy will be evaluated on a case-by-case basis, taking into consideration the puppy’s well-being and the circumstances surrounding the return.

Alternative Solutions:

 Instead of offering a refund, we may explore alternative solutions to accommodate the needs of our adoptive parents, such as transferring the adoption fee or deposit to a future litter or offering credit towards another puppy.

Exceptional Circumstances:

In exceptional cases where extenuating circumstances arise, we will handle refund requests with careful consideration, taking into account the best interests of the adoptive parents and the well-being of the puppy.

We understand that each situation is unique, and we are committed to working closely with our adoptive parents to find a satisfactory resolution. Our priority is to ensure the happiness and welfare of both our adoptive parents and our puppies.

 

For further assistance or to discuss any concerns related to refunds or returns, please don’t hesitate to contact us directly. We value the trust and love you provide as adoptive parents and appreciate your understanding of our refund policy.

 

Thank you for choosing New Bern Puppy Love as your trusted source for healthy and happy puppies.

Talk to us

Have any questions? We are always open to talk to see if one of these puppies is right for you, when we are expecting a litter, and when you can pick up your new family member!